Terms and Conditions
The terms and conditions set forth below are a legal agreement between you (“the Client”) and Appleton IT Solutions and its associated companies. These terms and conditions shall apply to all goods and services supplied to the Client by Appleton IT Solutions.
By accessing these terms and conditions, browsing this website, the Client acknowledges that they have read, understood and agree with the terms and conditions stated including exclusions and disclaimers in respect of liability and loss arising from the supply of goods and services to you the Client.
“Appleton IT Solutions” is a trading name of Appleton Finance Solutions LTD, a company registered with Companies House in England and Wales under company number 12054877.
These terms and conditions do not affect the Clients statutory rights.
Commission Agreement
By commissioning Appleton IT Solutions, you are entering into a contract with us. The following terms and conditions set forth are our obligations to you and what you are agreeing to.
Terms and Terminology
In these terms and conditions, references such as “our”, “we”, “us” and “their” refers to Appleton IT Solutions.
The use of headings in these terms and conditions is for convenience only and shall not affect the interpretation of the terms and conditions under the headings.
Authorisation
By commissioning Appleton IT Solutions, the Client authorises the inspection and evaluation of the equipment to determine the nature of the repairs required and provide an estimate of repair cost and the time scale involved. The evaluation is free of cost to the Client and no work beyond the evaluation will be charged without explicit Client approval.
Appleton IT Solutions when commissioned to carry out repairs also have the necessary permission from the Client to replace components with new or used devices of a similar or better design and capability.
The Client also authorises Appleton IT Solutions, its employees and agents to receive and transport equipment to and from the Clients premises to the premises of Appleton IT Solutions.
Repair Order Process
To process your equipment repair request, we require the following information as a minimum:
Name
Address
Mobile contact number
Email address
Computer passwords etc.
We may use your details for internal marketing purposes, unless you have explicitly stated not to receive these, however, we will not past your details to any third party.
Client Legal Rights
The Client is the legal owner of the computer equipment handed over to Appleton IT Solutions for repairs. It is also acknowledged that all data stored on the computer equipment is the Clients property and Appleton IT Solutions is not permitted to access this data without the explicit permission of the Client.
Payment
Payment is due in full upon completion of a successful build or repair, prior to the release of the equipment whether shipped to the Clients address or picked up from Appleton IT Solutions place of business unless by special previous arrangement.
If credit terms are approved, payment in full must be made within 30 days from the date of the invoice. Beyond the 30 days, we have the right to add an additional 5% penalty of the total invoice for each week of non-payment.
Overdue payments may place the Client on credit hold. This means no further services, repairs or equipment will be supplied or made available to the Client until all previous payments are paid in full. Appleton IT Solutions may at its discretion withdraw credit facilities at any time if the Client is found to be in breach of these terms and conditions.
We will accept payment by cash, bank transfer, and all major credit and debit cards. We unfortunately cannot accept payment by cheque.
Refunds can be by bank transfer, cheque or refunded to the credit or debit card used when paying for the service or repair.
In circumstances when goods are supplied, you will only own these goods when payment in full is received.
Computer parts, hardware, and software that need to be specially ordered must be paid for in advance.
Estimate for Repairs
Upon initial inspection of the equipment, an estimate will be provided for the necessary repairs. All quotes and any subsequent charges are in sterling.
For work estimates above £100 a deposit of 50% for goods and services will be required prior to the commencement of the works.
The acceptance of an estimate or quotation for a service or repairs and instruction to proceed by the Client either verbally by telephone or in person, or in writing (including email) shall be deemed acceptance of these terms and conditions.
Availability of Goods and Services
Goods and services are subject to availability. If for whatever reason we are unable to supply any goods or services we will not be held liable for any compensation or damages as a result of the non performance.
Booking a Service
You can book a service by contacting us on our website contact form, by email to support@aitsolutions.org, or by contact on our Facebook page.
Delivery of Goods and Services
At the time of the order, we will endeavour to confirm a time scale for the service or repairs. There may be instances when the delivery of the service cannot be achieved due to circumstances beyond our control. All delivery times indicated should be considered approximate and we will not be held liable for compensation, damages due to a late or non-delivery.
If equipment is delivered back to the client in a damaged or faulty state you must inform us within 24 hours of the fault. We will arrange collection and repairs at our cost. If you fail to inform us within 24 hours, we shall have no liability for the goods damaged on delivery. This does not however affect your statutory rights.
Returns
In accordance with online purchasing rights, unwanted products can be returned as long as we are notified within 14 calendar days of the day after delivery.
Upon request a RMA number will be issued and this must be sent with the parcel to our address. Returned items must be in their original packaging and condition, without any seals broken or use of the item.
The shipping cost to return any unwanted items will be at the customer’s expense and arranged by the customer, in the case of defects we will reimburse the customer for shipping costs on confirmation of the defect(s).
In the case where seals have been broken and/or the item is used, we reserve the right to refuse a return, or to offer a return for a minimum 20% restocking fee to cover our fees for testing, repackaging and reselling as “used” (subject to a minimum of £10).
Items that are made to order, or sold as used can only be returned in the event that a defect is present in line with our warranties. We can not accept any returns on made to order or used items that are unwanted.
NOTE: These terms do not apply to eBay sales, see relevant section.
Our Collection Policy
Any equipment left with Appleton IT Solutions and unclaimed for 30 days, will be disposed of to recover our costs incurred while carrying out a service or repair. After this period, Appleton IT Solutions shall have no liability to the Client or any third party.
Non-Compatibility Software
The Client understands and accepts that some software applications may no longer work correctly after a repair has taken place. This may be due to the installation of the latest hardware or software. It is therefore the Clients responsibility to reinstall or reconfigure these applications.
Backing Up Data
Appleton IT Solutions will make every possible effort to preserve the Clients data and files, however it should be noted that there are NO GUARANTEES whatsoever that the Clients data and files will remain intact after the repairs.
IT IS THEREFORE THE CLIENTS SOLE RESPONSIBILITY TO ENSURE THAT ALL THE DATA AND INFORMATION STORED ON THE COMPUTER EQUIPMENT REQUIRING REPAIRS IS APPROPRIATELY BACKED UP TO OTHER STORAGE DEVICES PRIOR TO HANDING OVER FOR REPAIRS.
Charges will be incurred if Appleton IT Solutions has to perform a lengthy backup procedure to protect the Clients own data in order to complete the repairs.
We cannot be held responsible for the following during the repairs:
- Loss or corruption of data, files, information or records;
- Any loss of business goodwill
- Any losses attributed to the interruption to business activity while equipment is out of service for repairs
- Failure by the Client to follow our reasonable recommendations, instructions and advice to back up data
- Any losses you may suffer arising from failure to use anti-virus software
- Any loss considered to be unforeseeable
- Damage resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection
Appleton IT Solutions will not be liable for any damage caused to other equipment by parts supplied following any repair.
Confidentiality of Data Stored on Computer Equipment
Appleton IT Solutions, its Employees and Agents agrees not to disclose to a third party any information or data files stored on or recovered from the Client’s equipment during the service or repair.
Limited Liability
Whilst Appleton IT Solutions shall make every effort to preserve the integrity of equipment left for repair, the Client agrees not to hold Appleton IT Solutions liable for any accidental damage to the said equipment including but not limited to casing cracks, scratches, deformations, theft of the equipment etc.
Additionally Appleton IT Solutions cannot be held liable for any loss of data, loss of revenue or profits, or any incidental, contingent, or consequential damages, howsoever caused either prior, during a service or upon completion of a service.
Appleton IT Solutions liability of any kind with respect to services undertaken, including any negligence on its part, shall be limited to the contract price for the services provided.
Furthermore, should Appleton IT Solutions, its employees or agents offer any advice or recommendations to a Client as to the use of computer equipment, storage, use of software applications confirmed by whatever means is used entirely at the Clients own risk and accordingly Appleton IT Solutions shall not be held liable for any such losses associated with such advice or recommendations.
Warranties
Appleton IT Solutions provides a 30-day warranty on labour only repairs carried out on computer equipment requested by the Client. Appleton IT Solutions makes no warranty for data or computer files either expressed or implied. Appleton IT Solutions disclaims any data warranty of any kind. If the same problem re-occurs within 30 days of the original repair, Appleton IT Solutions will undertake the repair again without charge. However, charges will be incurred should additional parts are required. This warranty excludes faults caused by viruses or software issues.
All computer parts, components, peripherals and sales supplied by Appleton IT Solutions are new and come with a 1 year manufacturer’s warranty from the date of the repair or sale, unless otherwise stated. In some instances, we may offer second hand or used parts at a reduced cost. The Client will be consulted if they are willing to accept second hand or used parts prior to fitting. No warranty will be provided with second hand or used parts, components, peripherals and sales, unless otherwise stated.
Any warranty offered will become invalid if the manufacturers marked label is removed or tampered with in any way from the parts installed during a repair.
Parts are only covered under warranty that fail due to manufacturing defects for the said parts and confirmed by the component manufacturer. Should the part fail because of mishandling of the computer equipment or inadequate subsequent servicing or failure from “fair wear and tear” the warranty becomes invalid.
Damage to a computer system or its components supplied by Appleton IT Solutions under a repair contract caused by a power surge or spikes, including but not limited to mains power and telecoms connections or other unspecified sources e.g. voltage fluctuation, amperage fluctuation, water ingress are not covered under the warranty.
Furthermore, the warranty does not cover for any loss or damage due to negligence, mishandling, accidents, theft, water flooding, war outbreak, electrical storms, fire outbreak, earthquakes, or any other act of God.
Manufacturers Warranties
During the performance of our services, we may affect a manufacturer’s warranty validity. It is the Clients responsibility to determine the consequences of our services on any manufacturer’s warranty and take the appropriate action necessary.
No Fix No Fee Policy
Appleton IT Solutions “No Fix – No Fee” policy means that if an Engineer cannot fix the problem with the equipment or does not possess the necessary technical skills, knowledge or ability to resolve the problem or effect the repair, then in this instance there is “No Charge” for the services provided to the Client. It is at our Engineers discretion whether or not a repair is possible.
It is agreed however that we must be given sufficient time and access to the equipment to diagnose the problems.
However, if the Engineer is able to resolve the problem but is prevented from doing so by the Client instructing the Engineer not to proceed with the service or repair, then in this instance, the Client will be charged for the time spent up until that point (a minimum of 2 hours at the standard hourly rate plus VAT).
Additionally, if the Engineer is able to resolve the problem but prevented from doing so because the Clients does not possess the required accessories, the CD for third party software or software Product Key, then in this instance the Client will be charged for the time spent up until that point (a minimum of 2 hours at the standard hourly rate plus VAT).
Furthermore, if the Engineer provides a clear and precise diagnosis of a failed component within the equipment, however the Client decides not to proceed with the repair or replacement of the said component, then the Client will be charged for the time spent up until that point (a minimum of 2 hours at the standard hourly rate plus VAT).
This policy does not apply to work preformed to recover data, solve computer virus, malware or spyware issues or in cases in which the equipment was affected by a lightning strike.
Misquote
If we provided a quotation and subsequently discover that the quote is incorrect, we reserve the right to cancel the order and return your equipment without any repairs carried out. We will contact you at the earliest convenience to advise you of the situation and you will be given the option to proceed based on a new revised quotation or the order can be cancelled.
If you choose to cancel the order, any monies paid in advance for the repairs will be refunded in full.
eBay Sales
Please note that when you purchase from “appletonitsolutions” on eBay, all stock, sales and payments are handled by a private individual.
Terms may differ to our website, and Appleton IT Solutions only issues the rights to the individual to sell as a private seller under our trading name.
Any queries regarding eBay listings and sales must be directed to the seller through eBay messages as per eBay’s own terms and conditions.
Appleton IT Solutions may be responsible for providing a retailers warranty on some items where this is listed, but items listed without mention of any warranty are sold as such.
As such, with eBay sales the statutory rights differ to those offered by our main website sales and may have a differing policy on payment methods, warranties, returns and refunds.
The items listed will clearly identify where returns are or are not accepted.
This Agreement
All contracts formed between Appleton IT Solutions and the Client shall be governed by and construed in accordance with and governed by the laws of England and Wales.
Each party agrees that any disputes not resolved by the normal complaints procedure will be submitted to the court within the jurisdiction of England and Wales.
Correctness of Information and Disclaimer
Although every effort is made at all times to make sure the information contained in our website and in our documentation provided is accurate, current and reliable information, it should be recognised there is a possibility of errors in the information contained within. Appleton IT Solutions expressly denies any warranty of the accuracy and reliability of any information provided in their website or documentation. Appleton IT Solutions as shall not be held liable for any losses caused by anyone’s reliance upon the accuracy and reliability of the information contained within.
We reserve the right to amend the content of our website and or our documentation at any time without prior notice.
We cannot accept any responsibility for other websites we do not control, which may be linked to or from our website.
It should be noted, that services and or products indicated in this website might be altered, modified or discontinued at any time without prior notice. It should also be noted that published fees for services, repairs and or products are subject to change without prior notice.
Appleton IT Solutions has the right, at their discretion, to refuse the supply of goods and services.
Appleton IT Solutions reserves the right to change their terms and conditions at anytime without prior notice.